Servicios de Cuido y Psico-Gerontología, Inc.
Founded and developed in September 2003 by Ada M. Padró González — Industrial-Organizational Psychologist, Lic. 1109 // Gerontologist, CGG.
Our Mission
To provide professional in-home geriatric care services and other health support services for older adults, preserving their dignity, functionality and quality of life while providing respite and peace of mind to adult children, through specialized attention from a multidisciplinary team committed to excellence in the care of the older adult.
Our Vision
To be the leading reference organization in Puerto Rico for in-home geriatric care services, recognized for our professional excellence, empathetic approach and commitment to the holistic wellbeing of older adults and their adult children, helping to transform the gerontological care model on the island.
Our Values
The principles that guide every decision and every interaction with families who trust us.
Dignity
We respect the individuality and autonomy of every older adult.
Professionalism
We maintain the highest quality standards in our services.
Empathy
We care with the heart, as if they were our own family.
Trust
We build relationships based on transparency and responsibility.
Excellence
We pursue continuous improvement in every aspect of our service.
Commitment
Absolute dedication to the wellbeing of those who trust us.
A story born from family care
Servicios de Cuido y Psico-Gerontología is a microenterprise conceived, founded and led by psychologist and gerontologist Ada M. Padró González, registered with the PR Department of State in March 2011. Previously it operated in Caguas and San Juan from 9/2003 to 8/2010, under the name CoDIAM and within the same current parameters.
From age 20 she took on the role of head of household (mother and brother), and because her mother was often unwell, she had to hire people to accompany and care for her. Over time, the people she hired had to meet specific education, experience and personality requirements to guarantee proper service for her mother. This laid the foundation, as a caregiver daughter, for what is today Servicios de Cuido, Inc. (abbreviated trade name).
Psychologist Padró González focused on the market of adult children — professionals and/or business owners — whose schedules prevent them from accompanying or caring for their parents properly, due to time limitations or living far from their parents.
About Ada M. Padró González
Mrs. Padró González has been an industrial-organizational psychologist since 1981, Lic. 1109, and a gerontologist, CGG. She graduated from the UPR system, Mayagüez – Río Piedras – Medical Sciences.
She has served as Supervisor / Manager / Director of Human Resources in multinational manufacturing industries across Puerto Rico. She has also worked as a consultant in Organizational Development for many diverse entities in Puerto Rico, the Dominican Republic and Trinidad & Tobago.
Psychologist Padró has been a columnist in Primera Hora, El Nuevo Día and several health magazines, from 1999 to the present. She has more than 100 published articles on mental health, work psychology and aging.
Since 2020 she has maintained a blog titled "Nosotros los del Sándwich!", aimed at the middle-age population — the demographic segment that has become parents to their parents.
Who we serve
The target market of Servicios de Cuido, Inc. focuses on:
Middle-age adult children
Professionals and/or business owners who work and need reliable support for their parents.
Retired professionals
Looking for companionship and support with everyday instrumental tasks.
Families outside Puerto Rico
A significant percentage of our clients live off-island and need remote support for parents who prefer to stay on the island.
The profile of clients who receive our services directly are university professors, physicians, healthcare professionals, attorneys and engineers, who served the community and, in their retirement stage, need services to mitigate loneliness, support with daily living tasks and/or professional care for health reasons.
What we offer
Our initial and core service, throughout all these years, has been in-home geriatric care and hospital companion care. The service runs 24 hours, 7 days a week.
Until May 2021 we served the whole island; from that date we decided to focus on the Northwest, West and Southwest regions of Puerto Rico. We serve 17 towns between Isabela and Ponce. Extending service to other regions remains a possibility.
Service menu — health area
Gerontological assessments
With individualized recommendations for geriatric services.
Loneliness mitigation
Intentional companionship to reduce isolation in older adults.
In-home geriatric care
Service 24 hours, 7 days a week, in the older adult's home.
Convalescence support
Support and care services during home recovery periods.
Hospital companion care
Companionship for hospitalized patients.
Cognitive assessments
Cognitive functionality evaluations referred by neurologists and psychologists.
Cognitive stimulation
In-home cognitive stimulation therapy.
Speech and language
Speech and language therapy.
Therapeutic massage
Therapeutic massage as integral wellbeing support.
Organizational area — for business owners
For small and medium business owners, we offer:
Pre-retirement workshops
Psycho-social planning workshops for retirement.
HR audits
Diagnostics and recommendations for small and medium businesses.
Psycho-gerontological counseling
Psycho-gerontological support for employees.
Conflict management
Management and resolution of organizational conflicts.
A multigenerational incubator of professionals
Servicios de Cuido, Inc. has become an example of multigenerational workforce blending. It includes millennials and middle-age adults, bringing a wealth of experiences and perspectives to service delivery.
For years, Servicios de Cuido, Inc. has been nourished by university students in their final years of study and recent graduates, turning us into an incubator of professionals across diverse disciplines.
Our pool of geriatric caregivers comes from nursing program graduates and/or people who hold the 30-hour gerontology certification, as established by Law 157. This law mandates that anyone providing care services to older adults must complete thirty (30) hours of gerontology courses and 6 hours of related courses annually once the basic thirty hours are completed.
Our evaluation, hiring and initial training process is structured, rigorous and comprehensive, allowing us to present properly vetted and qualified geriatric caregivers. The professional caregiving team is monitored and supervised by a Case Manager. Each geographic region has an assigned Case Manager. Case Managers are nurses, social workers and/or professionals with graduate studies in psychology.
Multidisciplinary team aligned with Puerto Rico's Law 157.
What sets us apart?
Details that mark the difference between a service and true companion care.
Communication and support
Between psychologist Padró, Case Managers and adult children as an added benefit.
Monitoring and continuity
Continuity of service guaranteed, replacing the assigned caregiver with an equally qualified one when planned.
Real-time shift reports
On the progress of activities and signs/symptoms of the care recipient.
Professional and human service
Highly professional and human service, focused on the peace of mind of the entire family.
Caring well starts with choosing whom to trust with that care.
At Servicios de Cuido y Psico-Gerontología, Inc. we work so every older adult receives dignified, professional and human care, while their family has the peace of mind of knowing they aren't alone in the process.